Rider Accessibility
All Culver City buses are wheelchair/mobility device accessible. If the wheelchair/mobility device securement area is occupied, the bus operator will ask you to board the next bus. All Culver City buses kneel for easy access. If you would like the bus lowered, please ask the bus operator. To ensure your safety and the safety of other passengers, all wheelchair/mobility devices must be secured while traveling on Culver CityBus. It is a Culver CityBus policy that a wheelchair/mobility device must be secured with all four (4) restraints/straps.
Riders seeking transit information in an accessible format can obtain this by calling (310) 253-6500 or in writing or in person at the Culver City Transportation Facility, 4343 Duquesne Avenue, Culver City, CA 90232.
Reasonable Modification
Americans with Disabilities Act (ADA) Reasonable Modification / Accommodation Policy
Effective January 10, 2024
1.0 Purpose
In accordance with 49 CFR Parts 27 and 37, the Transportation Department (Department), which includes Culver CityBus, is committed to implementing new and/or modified rules, regulations, practices, and operating procedures, in order to provide reasonable modification / accommodations under ADA in order to avoid discrimination on the basis of disability. The focus of this policy is to encourage requests for reasonable modification / accommodation that would allow the ability for more disabled people, who would otherwise be unable to ride Culver CityBus, the ability to use our service versus request for reasonable modification / accommodation based on convenience.
2.0 Nondiscrimination
It is not discrimination for the Department to refuse service to any individual with disabilities because that individual engages in violent, seriously disruptive, or illegal conduct, or represents a direct threat to the health or safety of others.
The Department will not refuse service to provide service to an individual with disabilities solely based on the individual’s disability which results in an appearance or involuntary behavior that may offend, annoy, or inconvenience other persons or employees.
3.0 Designated Contact Person
Any questions about this policy should be referred to:
Nestor Ducreux
Transit Operations Manager
Culver City Transportation Department
4343 Duquesne Ave.
Culver City, CA 90232
Email: reasonablemodification@culvercity.org
Fax: (310) 253-6515
Telephone: (310) 253-6538
4.0 Requests for Reasonable Modification / Accommodation
Those persons requesting reasonable modification / accommodation are not required to use the term “reasonable modification” or “reasonable accommodation” in order for such a request to be considered.
Requests in Advance
Individuals are encouraged to requests reasonable modification / accommodation in advance, prior to the service being provided, whenever possible by the following methods:
Individuals requesting a reasonable modification / accommodation should complete the Culver CityBus Reasonable Accommodation / Modification Request Form by either contacting the Department via telephone or by going to the Culver CityBus website at www.culvercitybus.com.
All determinations for reasonable modification / accommodation submitted in advance will be communicated to the requester in a timely manner. The Transit Operations Division will be informed of all approved request. If a request for reasonable modification / accommodation is denied the Department shall take, to the maximum extent possible, any other actions (that would not result in a direct threat or fundamental alteration) to ensure that the individual with a disability is able to receive the services provided by Culver CityBus.
Requests While In-Service
Operators shall contact a Transit Operations Supervisor (Supervisor) immediately when a request for reasonable modification / accommodation is made while in-service. A Supervisor will make the determination whether a request is approved or denied. The Department will continue to stress the importance of being consistent when making reasonable modification / accommodation determinations. If necessary, a Supervisor may consult with management before making a determination. Supervisors will document the request and the determination on the Reasonable Modification / Accommodation Request Determination Form. Operators will convey the Supervisor’s determination to the passenger.
Various Requests for Reasonable Modification / Accommodation
Request for Reasonable Modification / Accommodation - Approved
Request for reasonable modification / accommodations will be approved should the request assist passengers with disabilities to use public transit services that would otherwise not be accessible and not based on convenience.
Requests for Reasonable Modification / Accommodation - Denied
Request may be denied if granting the request would:
- Fundamentally alter the nature of the services, programs or activities;
- Creates a direct threat to the health and safety of others;
- Result in an undue financial and administrative burden.
- Without the requested modification, the individual with a disability is still able to fully use the bus services, programs or activities for their intended purpose.
If a request for modification is denied the Department shall take, to the maximum extent possible, any other actions (that would not result in a direct threat or fundamental alteration) to ensure that the individual with a disability receives the services provided by the Department.
Currently Approved Culver CityBus Practices to Accommodate Customers with Disabilities
Examples:
- Move the bus in order to board / discharge passengers in a safe location to avoid obstacles i.e. construction, parked cars etc.;
- Assist a disabled passenger who is unable to place his/her fare in the farebox. Operators are not required to reach into or go through pockets, backpacks, purses, wallets etc.;
5.0 Complaints
The Transit Operations Manager will coordinate the Department’s efforts to comply with the federal reasonable modification / accommodation policy. The Department shall adopt procedures that incorporate appropriate due process standards and provide for the prompt and equitable resolution of complaints alleging any action prohibited by this policy.
A complaint may be submitted by completing the Reasonable Modification / Accommodation Complaint Form found on the Culver CityBus website at www.culvercitybus.com. All complaints must contain the following information from the complainant:
- Name
- Telephone Number or Email Address or Address
- Date reasonable accommodation / modification was made
- Detailed description of requested accommodation / modification
Complaints maybe submitted via the following methods:
In accordance with Department of Transportation (DOT) Regulations, a copy of the complaint will be maintained for at least one (1) year from the date the complaint was submitted. Documentation summarizing the complaint and the City’s findings will be maintained for at least (5) years from the date the complaint was submitted. Complaints regarding denied request will be investigated by the Department in order to determine if the rules, regulations, policies and procedures were violated. Any corrective actions needed will be communicated to the Transit Operations Division immediately. The Department will promptly communicate its response to the complainant and include the reason for the response